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Table of Contents
Introduction
Choosing the right web hosting provider is crucial for any website owner in Singapore. Two strong contenders in the market are Exabytes and Oryon.net. Both offer a range of hosting solutions, from shared plans to dedicated servers, catering to individual bloggers, small businesses, and established enterprises alike.
But with similar offerings, navigating the choice between Exabytes Singapore and Oryon.net can be perplexing. This comprehensive comparison aims to shed light on their strengths, weaknesses, and key differences, empowering you to make an informed decision based on your specific needs.
Updated 8th February 2024
Pricing Compared: Exabytes Singapore vs. Oryon.net
| Oryon.net | Exabytes Singapore | ||
|---|---|---|---|
| Parent Company | None (Privately Owned Singapore) | Exabytes Capital Group Sdn Bhd (Malaysia) | |
| Google Map Overall Rating | 5.0 | 4.2 | |
| Trustpilot Overall Rating | 4.8 | 1.8 | |
| Data Center Tier | Only 4 | 3 / 4 | |
| Cheapest Cpanel Hosting Plan | $144 ( 1 Yr ) | $226.59 ( 1 Yr ) | |
| .SG Domain Registration | $35 / 1st Yr | $49.05 / 1st Yr | |
| .COM Domain Registration | $15 / 1st Yr | $18.9 / 1st Yr |
Oryon is Cyber Security Agency of Singapore (CSA) Cyber Essentials certified
Google Reviews – Sort by Lowest ( Exabytes Singapore vs. Oryon.net)
Image Credits: Google Map – Exabytes
Exabytes Singapore Google Reviews – https://maps.app.goo.gl/iE8aXkXNySM3kZUB9
Oryon Google Reviews – https://maps.app.goo.gl/gm2duoNED49gJZEc8
Why focus on the reviews sorted by “Lowest” rating, you ask? This approach offers a unique perspective on how each company handles adversity. No provider is perfect, but how they respond to dissatisfaction speaks volumes about their commitment to customer service. Are there recurring themes in the complaints? Do the providers actively engage with their critics to address and resolve issues? These are the types of questions that lower-rated reviews can help answer, providing a more rounded understanding of what you might expect as a customer.
Trustpilot Reviews
Image Credit: Trustpilot – Comparing Exabytes vs Oryon Networks
Exabyte Reviews
Based on the negative reviews within the last 3 months, it appears that Exabytes Singapore has encountered notable criticism from a variety of clients concerning several critical aspects of their services, including hosting speed, customer support responsiveness, and resolution of technical issues. These reviews underscore a spectrum of client experiences, ranging from dissatisfaction with Exabytes Singapore’s hosting service speed and the effectiveness of their customer support to problems with domain renewal procedures and the availability of technical support.
Several clients have highlighted that the hosting speed offered by Exabytes Singapore did not meet their expectations, with one individual pointing out a marked improvement after transitioning to an alternative hosting provider. This indicates that Exabytes Singapore may face challenges in delivering the high-performance levels promised or anticipated by some of its customers.
Customer support is another area where Exabytes Singapore is seen to have significant room for enhancement. Clients have reported slow response times to support tickets from Exabytes Singapore, especially for urgent inquiries, and have noted that communication methods such as WhatsApp and email support failed to offer the prompt assistance required. Moreover, there seems to be an absence of effective communication and coordination within the Exabytes Singapore customer service team, leading to user frustration when seeking assistance.
Problems concerning domain management and email hosting were also cited, with clients expressing dissatisfaction with Exabytes Singapore’s handling of domain renewals and email service issues. In one case, a client faced difficulties with their email service and felt that Exabytes Singapore did not assume responsibility for resolving the problem.
Despite these criticisms, it’s crucial to acknowledge that customer experiences with Exabytes Singapore can vary significantly, and issues critical to one user may not be as significant for another. Nonetheless, the feedback suggests a pattern of challenges that Exabytes Singapore might need to address to enhance its service quality and overall customer satisfaction. Prospective clients should weigh these reviews along with other information sources and their specific hosting requirements when considering Exabytes Singapore as a service provider.
Background Information: Oryon & Exabytes Singapore
Oryon and Exabytes Singapore stand out as significant entities in the web hosting market, each with its unique background, milestones, and core values that cater to a diverse range of hosting needs.
Oryon Networks
Established in 1998, Oryon has grown to become a premier web hosting provider based in Singapore, catering to a diverse clientele including multinational enterprises, government organizations, and small-to-medium-sized businesses. Oryon has earned a stellar reputation as a dependable and trustworthy partner for businesses across various industries.
What sets Oryon apart from its competitors is the exceptional customer service support, with our live chat help featuring a 59-second response time guarantee. This level of responsiveness demonstrates the company’s unwavering commitment to delivering top-notch service to its customers.
Market Positioning and Core Values: Oryon positions itself as a dependable and trustworthy partner in the web hosting space, emphasizing reliability, innovation, and customer-centric solutions. Its strategic partnerships with leading cloud providers like Amazon Web Services, DigitalOcean, Azure, Huawei, and Alibaba Cloud enable Oryon to offer an extensive range of cloud services, further enhancing its market position as a versatile and comprehensive web hosting provider.
Exabytes
Started from a one-man company in 2001, the Exabytes Group today consists of several subsidiaries/brands, namely Exabytes Network Sdn Bhd, Exabytes Network (Singapore) Sdn Bhd, Exabytes Cloud Sdn Bhd, Domain Plus, HostPro2u, the Singapore-based USONYX Pte Ltd, Signetique IT Pte Ltd, Cybersite Pte Ltd, Clever Internet Pte Ltd, and more.
Market Positioning and Core Values: Exabytes Singapore is known for its commitment to customer satisfaction, scalability, and providing a complete suite of digital solutions. The company’s core values include delivering high reliability, excellent customer service, and constantly pursuing innovation to meet the ever-changing needs of the digital landscape. By offering a comprehensive array of services, Exabytes Singapore ensures that it can cater to both small startups and large enterprises alike, making it a one-stop shop for online needs.
Both Oryon and Exabytes Singapore have demonstrated their commitment to quality service, customer satisfaction, and technological innovation, making them prominent choices in the web hosting market. Depending on your specific needs, whether it’s exceptional customer support and cloud service offerings from Oryon or the wide range of digital solutions provided by Exabytes Singapore, both companies offer compelling options for businesses and individuals alike seeking reliable web hosting services.
Special Mention For Exabyes Book: From Zerobyte to Exabytes
“From Zerobyte to Exabytes” is an inspiring account of Exabytes Singapore’s extraordinary ascent in the web hosting realm, led by its visionary founder and CEO, Mr. Chan Kee Siak. This book meticulously details the inception and growth of Exabytes Singapore, from its early days in the 2000s when it was a fledgling startup navigating the then-emerging field of web hosting, to becoming a leading name in the industry.
The journey of Exabytes Singapore, under Mr. Chan’s guidance, is portrayed through the myriad of challenges and obstacles he faced, showcasing the innovative strategies and unwavering dedication he applied to overcome them. The story of Exabytes Singapore is one of transformation, illustrating how the company evolved from managing a modest number of domains to hosting millions of websites globally, becoming a powerhouse in web hosting.
Through engaging anecdotes, deep dives into the tech industry’s intricacies, and reflective pieces on entrepreneurship, “From Zerobyte to Exabytes” offers more than just a narrative of Exabytes Singapore’s success. It serves as a motivational blueprint for budding entrepreneurs, highlighting the core values of vision, perseverance, and excellence. The book invites readers to witness the journey of Exabytes Singapore and Mr. Chan Kee Siak, providing a comprehensive look at the building of a tech empire from scratch.
Key Questions to Consider Asking Exabytes Singapore
Does Exabytes Singapore have ISO27001 or any Cybersecurity certification in Singapore?
Does Exabytes Singapore have its dedicated support team for Singapore customers, or does the backend IT team support all the group’s divisions and subsidiary companies?
Does Exabytes Singapore offer any Service Level Agreements (SLAs) or Service Level Objectives (SLOs) for its hosting services?
Can you provide details on the compliance measures Exabytes Singapore takes to adhere to GDPR and PDPA regulations?
How does Exabytes Singapore ensure data privacy and security for its clients?
Are there any data redundancy and backup solutions offered by Exabytes Singapore to safeguard client data?
Can you elaborate on the training and qualifications of the Exabytes Singapore support team members?
